Orders for physical products will be processed and shipped within 72 hours of purchase, excluding weekends and holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

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Shipping and Delivery

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Delivery times begin after the order has been shipped and will vary depending on the shipping carrier, destination, and shipping method selected at checkout.

Spanish U is not responsible for delays caused by the shipping carrier, weather, incorrect addresses, or other circumstances outside of our control.

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Tracking Information

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When tracking information is available, it will be sent to the email address provided at checkout after the order has shipped.

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Shipping Addresses

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Customers are responsible for providing a complete and accurate shipping address. Address changes must be requested before the order is shipped.

Spanish U is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping fees may apply if an order must be reshipped because of an incorrect or incomplete address.

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Lost, Delayed, or Damaged Packages

 

If an order appears to be lost, significantly delayed, or arrives damaged, please contact Spanish U as soon as possible.

Customers may be asked to provide photographs of damaged products and packaging. Spanish U will review the situation and work with the shipping carrier to determine whether a replacement or other resolution is appropriate.

Spanish U is not responsible for packages marked as delivered by the shipping carrier. Customers should contact the carrier and check with household members, neighbors, leasing offices, or other secure delivery locations before contacting Spanish U.

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Digital Products and Services

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Digital products, online materials, and instructional services are delivered electronically and are not subject to this shipping policy.